Hospice/Facility Billing Specialist

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

Status: Full Time
Location: Grand Blanc, MI
Hart Medical Equipment offers a competitive salary and benefits package. EOE

SUMMARY: The Facility Billing Specialist will be responsible for preparing, issuing, and following up on invoices for facilities and hospices, ensuring timely and accurate billing for medical supplies. This role requires close attention to detail, strong communication skills, and the ability to work within a structured monthly billing cycle to meet deadlines. The specialist will also collaborate with internal teams to address billing issues, provide reporting, and maintain client records to ensure smooth operations in the billing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
 

• Invoice Preparation and Issuance:
• Generate monthly invoices for medical supplies provided to facilities and hospices, ensuring all services and products are correctly billed.
• Verify that all billing information is complete and accurate, including quantities, rates, and any applicable discounts or adjustments.
• Ensure compliance with billing policies and client-specific requirements/contracts.
• Account Management:
• Maintain accurate records of all transactions and ensure timely updates to account information.
• Track and manage outstanding balances, send quarterly statements for overdue accounts, and escalate collections as necessary.
• Communicate with facilities and hospices to resolve billing questions, disputes, or discrepancies.
• Reporting and Documentation:
• Prepare monthly reports for management, detailing billing status, outstanding balances, and other relevant metrics.
• Document all billing activities, interactions, and resolutions for reference and audit purposes.
• Process Improvement:
• Identify and recommend improvements to the billing process to increase efficiency and accuracy.
• Stay updated on industry standards and regulations related to medical billing, ensuring compliance.
• Customer Service and Communication:
• Serve as the main point of contact for facilities and hospices regarding billing inquiries.
• Provide excellent customer service to clients, maintaining positive and professional relationships.
• Other duties as requested by Management.

QUALIFICATIONS

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High school diploma or general education degree (GED).
• 2+ years of experience in medical billing, accounts receivable, or a similar role, with experience in facility/hospice billing preferred.

Skills & Abilities

• Proficiency in billing software and Microsoft Office Suite (Excel, Word).
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent verbal and written communication skills.
• Willingness to uphold a positive attitude towards tasks and co-workers as well as a commitment to teamwork throughout the billing team and organization.

Language Skills

 Proficient English (verbal, written)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.